Technology & Digital Tools Flashcards
7 cards from real ICF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Digital Tools flashcards as text
A coach experiences repeated technical failures during virtual sessions. What is the BEST proactive strategy?
Answer: Establish a backup communication plan with clients in advance
A pre-agreed backup plan (e.g., phone call) ensures sessions continue smoothly if technical issues arise.
Which type of digital tool is MOST useful for helping a client develop self-awareness between coaching sessions?
Answer: A reflective journaling or self-assessment app
Reflective journaling apps prompt clients to regularly examine thoughts and feelings, deepening self-awareness outside sessions.
How should a coach handle a situation where a client's preferred communication app is not secure?
Answer: Explain the privacy risks and offer a secure alternative
Coaches have an ethical duty to inform clients of privacy risks and provide secure alternatives while respecting client autonomy.
A coach wants to use analytics from a coaching platform to track client progress. What should the coach consider FIRST?
Answer: Whether the client consented to data collection and how it will be used
Informed consent for data collection and usage is a foundational ethical requirement before leveraging any analytics.
Which skill is MOST important for a coach when facilitating a virtual group coaching session?
Answer: Proficiency with breakout rooms, polls, and digital facilitation tools
Group virtual sessions require skill with interactive digital tools to maintain engagement and manage group dynamics effectively.
What does 'digital literacy' mean in the context of ICF-aligned coaching practice?
Answer: The competency to select, use, and evaluate digital tools ethically and effectively
Digital literacy for coaches means thoughtfully integrating technology to enhance practice while maintaining ethical standards.
A client requests that coaching sessions be recorded for personal review. What should the coach do?
Answer: Agree, document the consent, and clarify storage and deletion policies
Coaches should honor client requests for recordings while ensuring formal consent and clear data governance policies are in place.