Technology & Digital Tools Flashcards
7 cards from real ICF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Digital Tools flashcards as text
A coach is transitioning their practice fully online. Which factor is MOST critical when selecting a video platform?
Answer: Security features, ease of use, and reliability
Security and reliability are foundational requirements to protect client data and ensure uninterrupted sessions.
Which approach BEST describes ethical data storage for client session records in digital coaching tools?
Answer: Using password-protected, encrypted platforms with access controls
Encrypted storage with controlled access upholds confidentiality obligations outlined in the ICF Code of Ethics.
A coach wants to improve client engagement between sessions. Which digital strategy is MOST aligned with ICF competencies?
Answer: Using a client portal with reflection prompts and resource sharing
A client portal supports client autonomy by providing structured reflection and resources without creating dependency.
When using online assessment tools in coaching, what should a coach ALWAYS do before sharing results with a client?
Answer: Review the assessment's validity and explain the results in context
Coaches must understand the tool's validity and present results as one data point, not a definitive judgment.
Which of the following is an example of INAPPROPRIATE use of technology in coaching?
Answer: Sharing a client's anonymized case on a public coaching forum without consent
Sharing client information, even anonymized, without explicit consent violates ICF confidentiality standards.
A coach is considering using a chatbot to handle initial client intake. What is the MOST important ethical consideration?
Answer: Ensuring clients know they are interacting with an automated system, not a coach
Transparency about automated systems prevents clients from forming a false belief they are speaking with a human coach.
What is the MAIN advantage of using a shared digital whiteboard during a virtual coaching session?
Answer: It enables real-time visual co-creation and collaborative thinking
Digital whiteboards support collaborative exploration and visual thinking, enhancing active client engagement.