ICC Consumer Protection and Dispute Resolution

Question 1

The Illinois Home Repair and Remodeling Act primarily protects consumers by requiring contractors to:

Accepted Answer

Provide written contracts and disclose lien rights

Answer

Use only union labor

Answer

Obtain insurance from state-approved carriers only

Answer

Complete work within 30 days of signing

Question 2

Under Illinois law, what right does a homeowner have if a contractor solicits work at their door without being invited?

Accepted Answer

A 3-day right to cancel the contract (Right of Rescission)

Answer

No special rights — the contract is immediately binding

Answer

The right to negotiate a 20% discount

Answer

The right to demand a background check

Question 3

What is the Illinois Consumer Fraud and Deceptive Business Practices Act designed to prevent in the contracting context?

Accepted Answer

Misleading advertising, false promises, and deceptive pricing by contractors

Answer

Contractors working without helmets

Answer

Contractors from working across county lines

Answer

Overtime pay disputes

Question 4

A contractor who accepts a large deposit and then abandons a project without completing work may be charged with:

Accepted Answer

Home repair fraud, a criminal offense under Illinois law

Answer

A minor administrative violation

Answer

Only a civil breach of contract

Answer

A building code violation only

Question 5

Which Illinois agency handles consumer complaints against fraudulent or unlicensed contractors?

Accepted Answer

Illinois Attorney General's Office

Answer

Illinois Tollway Authority

Answer

Illinois Department of Agriculture

Answer

Illinois State Treasurer

Question 6

When an ICC contractor's estimate turns out to be significantly lower than the final bill, what is the ethical obligation?

Accepted Answer

The contractor must disclose cost overruns as soon as they are identified and get written approval

Answer

The contractor may charge any amount they want

Answer

Only verbal notification to the homeowner is needed

Answer

The contractor should complete the work and present the larger bill at the end