Communication Techniques & Active Listening Flashcards

In IAC coaching, what is the risk of using 'why' questions with clients?

Answer: They can trigger defensiveness or imply judgment

'Why' questions can cause clients to feel interrogated or criticized, prompting defensiveness rather than open reflection.

A client keeps returning to the same story without moving forward. Which communication technique is most useful?

Answer: Interrupting the loop with a reflective observation and a forward-focused question

Naming the pattern compassionately and redirecting with a purposeful question helps the client break the loop and shift perspective.

What distinguishes a 'powerful question' from a routine coaching question per IAC standards?

Answer: It evokes insight, shifts perspective, or opens new possibilities for the client

Powerful questions are generative — they create movement, deepen awareness, and open new territory rather than simply gathering information.

Which listening pitfall involves the coach mentally preparing their next comment while the client is still speaking?

Answer: Rehearsal listening

Rehearsal listening occurs when the listener focuses on formulating a response rather than fully absorbing what the speaker is saying.

A client says, 'I guess I could try harder.' What is the most effective coach response to explore that statement?

Answer: 'What would trying harder look like for you?'

Inviting the client to define what 'trying harder' means for them uncovers concrete meaning and promotes self-directed insight.

What role does silence play in effective coaching communication?

Answer: It creates space for the client to process and deepen their thinking

Strategic silence after a question or reflection gives the client time to access deeper insights rather than producing a quick surface answer.

Which technique involves restating the emotional content of what a client expressed to deepen connection?

Answer: Reflection of feeling

Reflection of feeling names and validates the emotional dimension of the client's communication, strengthening the coaching relationship.