Hospitality Technology and Information Systems Flashcards
7 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Hospitality Technology and Information Systems flashcards as text
Why is PCI DSS compliance critical for hospitality businesses?
Answer: It protects cardholder data during payment card processing and storage
PCI DSS (Payment Card Industry Data Security Standard) mandates security controls that protect hotels and guests by ensuring credit card data is handled safely.
What is the primary function of a hotel loyalty program technology platform?
Answer: Tracking guest stays, awarding points, and managing member benefits and redemptions
Loyalty program platforms automate point accrual and redemption, maintain member profiles, and enable personalized offers to drive repeat business.
How does artificial intelligence (AI) most commonly improve guest service in hotels?
Answer: By powering chatbots that provide 24/7 personalized responses and automating routine service tasks
AI-powered chatbots and virtual assistants enable hotels to respond to guest inquiries around the clock and automate routine tasks like booking confirmations and FAQ responses.
Which cybersecurity threat most commonly causes hotel data breaches?
Answer: Phishing attacks and malware targeting payment systems
Phishing attacks and payment system malware are the leading causes of hotel data breaches, frequently compromising guest credit card and personal data.
What is the function of an IoT (Internet of Things) system in a smart hotel room?
Answer: Allowing automated and remote control of room features like lighting, temperature, and entertainment
IoT systems connect room devices to a network, enabling guests and staff to remotely control lighting, HVAC, curtains, and entertainment for a personalized experience.
What does two-factor authentication (2FA) protect in hotel technology environments?
Answer: Staff and manager access to sensitive hotel management systems and guest data
Two-factor authentication requires a second verification step beyond a password, protecting hotel systems from unauthorized access even if login credentials are compromised.
What is the primary purpose of a hotel's data analytics dashboard?
Answer: Providing visual insights into key performance metrics like occupancy, revenue, and guest satisfaction scores
A data analytics dashboard consolidates and visualizes KPIs, enabling hotel managers to make informed, data-driven operational and revenue decisions in real time.