Hotel Operations Management Flashcards
6 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Hotel Operations Management flashcards as text
What does 'RevPASH' measure in hotel food and beverage management?
Answer: Revenue Per Available Seat Hour in a restaurant or bar
RevPASH (Revenue Per Available Seat Hour) is the food and beverage equivalent of RevPAR, measuring how effectively a restaurant or bar is converting its available seating capacity over time into revenue. It is calculated as total revenue divided by available seats multiplied by hours of operation.
What is the 'USALI' system used in hotel financial management?
Answer: A uniform accounting standard adopted by US hotels for reporting financial results by department
The Uniform System of Accounts for the Lodging Industry (USALI) is the standardized chart of accounts used by hotels to classify and report financial results by department (rooms, F&B, spa, etc.). It enables consistent financial reporting and benchmarking across the hotel industry.
What is a 'turnover rate' in hotel human resources management?
Answer: The percentage of hotel employees who leave and must be replaced over a given period
Employee turnover rate measures what percentage of the hotel's workforce leaves (voluntarily or involuntarily) and must be replaced within a given period (usually annually). The hospitality industry historically has among the highest turnover rates of any sector, often exceeding 70-100% annually.
What is 'RevPAG' and in which hospitality sector is it most relevant?
Answer: Revenue Per Available Guest, used in all-inclusive resort analysis
RevPAG (Revenue Per Available Guest) is a performance metric used primarily in all-inclusive resorts, cruise lines, and similar concepts where a single guest generates revenue across multiple departments. It measures total property revenue divided by guest count or available guest capacity.
What does the 'chain of command' principle mean in hotel organizational management?
Answer: The hierarchical reporting structure where authority flows from senior management down through department levels
The chain of command defines the formal hierarchy of authority in a hotel organization — from General Manager through department heads, supervisors, and frontline employees. It establishes clear reporting relationships, accountability, and the flow of communication and decision-making authority.
What is the 'GOP' in hotel financial reporting?
Answer: Gross Operating Profit, the profit remaining after all departmental and undistributed operating expenses
GOP (Gross Operating Profit) is a critical hotel financial metric representing revenue minus all operating expenses (departmental expenses plus undistributed expenses like administration, sales, maintenance, and utilities) but before fixed charges (management fees, rent, depreciation, insurance, taxes).