Front Office Operations Flashcards
6 cards from real HOSPITALITY practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Front Office Operations flashcards as text
What is the standard check-in time at most US hotels?
Answer: 3:00 PM
Most US hotels set check-in time at 3:00 PM to allow housekeeping sufficient time to prepare rooms after check-out.
What is 'walk-in' guest in hotel terminology?
Answer: A guest arriving without a prior reservation
A walk-in guest arrives at the hotel without a prior reservation and requests accommodation on the spot.
What is a 'folio' in hotel operations?
Answer: A guest's itemized bill of charges
A folio is the complete record of all charges and payments associated with a guest's stay.
Which of the following best describes 'yield management' in hotels?
Answer: Adjusting room prices based on demand to maximize revenue
Yield management (revenue management) involves adjusting pricing dynamically based on demand, booking patterns, and market conditions.
What is the role of a concierge in a US hotel?
Answer: Assisting guests with reservations, recommendations, and special requests
A concierge helps guests by making restaurant reservations, arranging transportation, and providing local recommendations.
What does ADR stand for in hotel management?
Answer: Average Daily Rate
Average Daily Rate (ADR) measures the average revenue earned per occupied room per day.