Food and Beverage Service Flashcards

What is 'upselling' in food and beverage service?

Answer: Suggesting higher-priced items or add-ons to increase the check average

Upselling in F&B involves suggesting premium menu items, add-ons, or upgrades to increase the total value of each guest's order.

What is a 'sommelier'?

Answer: A trained wine steward who manages a restaurant's wine program

A sommelier is a highly trained and knowledgeable wine professional who curates wine lists and makes pairing recommendations.

What does 'seat turnover' measure in restaurant operations?

Answer: How many times a table is re-seated with new guests during a service period

Seat turnover (or table turn) rate measures how many different parties occupied a table during a meal period.

In US restaurant staffing, what is the role of a 'busser' (busboy/busgirl)?

Answer: Clearing and resetting tables and assisting servers

A busser clears dirty dishes, resets tables, refills water, and supports servers to improve table turnover speed.

What is 'suggestive selling' in food service?

Answer: Recommending specific menu items to enhance the guest's experience and increase revenue

Suggestive selling involves servers making specific recommendations — like appetizers, desserts, or specialty drinks — to enhance experience and spending.

What is the purpose of a pre-shift meeting in F&B operations?

Answer: To brief staff on daily specials, reservations, and service expectations

Pre-shift meetings align the entire service team on menu changes, VIP guests, pacing expectations, and any special event information.