Home Depot Assessment Home Depot Work Knowledge 5

Question 1

A customer is overwhelmed by a big DIY project. The most helpful approach is to:

Accepted Answer

Break the project into steps and recommend the needed materials

Answer

Tell them to hire a pro and move on

Answer

Sell them the most expensive tools

Answer

Say it's too hard for them

Question 2

Proper use of personal protective equipment (PPE) during cutting tasks includes:

Accepted Answer

Safety glasses and appropriate gloves

Answer

Sunglasses only

Answer

No protection if you're fast

Answer

Just a hat

Question 3

When stocking flammable products like propane or paint thinner, you must:

Accepted Answer

Follow storage guidelines and keep them away from heat sources

Answer

Place them anywhere convenient

Answer

Stack them near the entrance

Answer

Mix them with garden products

Question 4

A customer asks for an energy-efficient lightbulb recommendation. You should suggest:

Accepted Answer

LED bulbs for lower energy use and long life

Answer

Incandescent bulbs

Answer

Halogen bulbs only

Answer

The dimmest option

Question 5

Delivering excellent service to a pro contractor often means:

Accepted Answer

Knowing their needs, offering bulk options, and saving them time

Answer

Treating them like any first-time DIYer

Answer

Slowing them down with small talk

Answer

Sending them to self-checkout

Question 6

If a register transaction won't scan an item's price, the best step is to:

Accepted Answer

Look up the item or call for a price check

Answer

Make up a price

Answer

Give it for free

Answer

Skip the item

Question 7

A customer wants advice on hanging a heavy mirror on drywall. You should recommend:

Accepted Answer

Wall anchors or screws into a stud for proper support

Answer

A single small nail

Answer

Tape

Answer

Glue dots