HM - Hospitality Management Housekeeping and Facilities Questions and Answers

Question 1

The Executive Housekeeper at a 400-room hotel is planning staffing for a day when occupancy is forecasted at 75%.
If the productivity standard is 15 rooms per room attendant for an 8-hour shift, how many room attendants should be scheduled?

Accepted Answer

20

Answer

15

Answer

25

Answer

30

Question 2

What is the primary goal of implementing a preventive maintenance (PM) program for a hotel's facilities and equipment?

Accepted Answer

To reduce equipment downtime and extend its operational lifespan.

Answer

To respond immediately to guest complaints about broken items.

Answer

To purchase new equipment as soon as the old equipment fails.

Answer

To exclusively use maintenance tasks to fill staff idle time.

Question 3

A guest room has a burst pipe, causing significant water damage that will require several days of repairs, making it unsellable. Which room status code should be used in the Property Management System (PMS) to remove this room from the hotel's available inventory?

Accepted Answer

Out-of-Order (OOO)

Answer

Out-of-Service (OOS)

Answer

Vacant/Dirty (VD)

Answer

Do Not Disturb (DND)

Question 4

A hotel manager is prioritizing sustainability initiatives that offer a strong return on investment. Which of the following would be the MOST cost-effective initial step to significantly reduce energy consumption?

Accepted Answer

Retrofitting all property lighting with high-efficiency LED bulbs.

Answer

Installing a full solar panel array on the roof.

Answer

Replacing all single-pane windows with triple-pane thermal glass.

Answer

Implementing a comprehensive food composting program.

Question 5

The Executive Housekeeper is establishing the hotel's linen inventory. To ensure a continuous supply, a 'three par' level is established. This means that for every one set of linens in a guest room, there is:

Accepted Answer

One par being laundered, and one par clean and resting on the shelf.

Answer

One par in the main laundry facility and one par in the general manager's office.

Answer

Two additional par clean and resting on the shelf.

Answer

A half par in the laundry and one and a half par in long-term storage.

Question 6

According to OSHA's Hazard Communication Standard (HCS), what is the hotel's primary responsibility regarding the chemicals used by the housekeeping staff?

Accepted Answer

To maintain a Safety Data Sheet (SDS) for each hazardous chemical and train employees on it.

Answer

To purchase only non-toxic, eco-friendly cleaning products.

Answer

To store all cleaning chemicals in a single, unmarked closet.

Answer

To limit the use of any chemical to once per week.

The Executive Housekeeper at a 400-room hotel is planning staffing for a day when occupancy is forecasted at 75%.If the productivity standard is 15 rooms per room attendant for an 8-hour shift, how many room attendants should be scheduled?

The Executive Housekeeper at a 400-room hotel is planning staffing for a day when occupancy is forecasted at 75%.
If the productivity standard is 15 rooms per room attendant for an 8-hour shift, how many room attendants should be scheduled?