Business Operations & Ethics Flashcards
6 cards from real HCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Operations & Ethics flashcards as text
What is the purpose of general liability insurance for a house cleaning business?
Answer: To protect the business financially if a client's property is damaged or a person is injured during service
General liability insurance covers claims arising from property damage or bodily injury that occur in the course of providing cleaning services.
Why should a cleaning technician avoid using a client's personal cleaning products without explicit permission?
Answer: Using client products without permission may create liability and could violate professional boundaries
Using a client's products without consent can create disputes about damage or depletion and blurs professional accountability.
What does it mean for a cleaning technician to be 'bonded'?
Answer: A surety bond provides financial protection to clients against theft or dishonesty by the technician
A surety bond is a financial guarantee that compensates clients if a bonded employee is found to have committed theft or fraud.
When a cleaning technician encounters prescription medication left in a visible area, the correct action is to:
Answer: Leave it undisturbed and clean around it, respecting client privacy and property
Touching or moving prescription medication without consent violates client privacy and could create liability for the technician.
A technician disagrees with a coworker's cleaning methods. The professional way to address this is to:
Answer: Address it privately or raise it with a supervisor through proper channels
Professional disputes are resolved through private communication or proper management channels, not public confrontation.
What is the ethical obligation of a house cleaning technician when they observe signs of a potential safety hazard (such as a gas smell) in a client's home?
Answer: Notify the client or emergency services immediately and document the observation
Technicians have an ethical duty to report safety hazards that could endanger the client or others, even if remediation is beyond their role.