Mixed Deck — All Geico Assessment Test Topics Flashcards
100 cards from real Geico Assessment Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 20 Mixed Deck — All Geico Assessment Test Topics flashcards as text
A representative handling 25 calls per shift wants to improve efficiency. Which approach is most appropriate?
Answer: Use clear, accurate documentation to resolve issues on the first call
First-call resolution with accurate notes improves both efficiency and customer satisfaction.
If comprehensive coverage costs $180/year and collision costs $350/year, what is the total for both per month?
Answer: $44.17
Total annual: $180 + $350 = $530. Monthly: $530 ÷ 12 = $44.17 per month.
A Geico agent's note says: 'The claimant's account was corroborated by two independent witnesses.' What does 'corroborated' mean?
Answer: Confirmed
Corroborated means supported or confirmed by additional evidence or testimony.
A Geico liability notice reads: 'The insured is indemnified up to the policy limits.' What does 'indemnified' mean?
Answer: Compensated or protected against financial loss
To indemnify means to compensate someone for harm or loss, restoring them financially to their pre-loss condition.
What is the most important factor for long-term success in this field?
Answer: Continuous learning, practice, and adapting to changes in the industry
Success in any professional field requires ongoing education, consistent practice, and the ability to adapt as the industry evolves with new technologies and methods.
Read the following sentence: 'Policyholders who fail to disclose prior accidents may have their claims denied on the basis of material misrepresentation.' What is the key legal concept described?
Answer: Material misrepresentation
Material misrepresentation means a policyholder withheld or falsified facts that would have affected the insurer's decision to issue or price a policy.
What is the coverage ratio if a policy pays 80% of medical expenses after deductible, and the bill is $5,000 with a $1,000 deductible?
Answer: $3,200
After deductible: $5,000 - $1,000 = $4,000. Insurance pays 80%: $4,000 × 0.80 = $3,200.
What does 'exclusion' mean in an insurance policy?
Answer: A specific condition, event, or circumstance that the policy does not cover
Exclusions define what the policy will not pay for. Common exclusions include intentional acts, wear and tear, and war.
What is gap insurance?
Answer: Coverage that pays the difference between what you owe on a vehicle loan and the vehicle's actual cash value if totaled
If your car is totaled and you owe more than it is worth, gap insurance covers the 'gap' between the ACV payout and your loan balance.
What is an insurance endorsement?
Answer: A modification or addition to an existing insurance policy that changes its coverage terms
Endorsements (riders) add, remove, or modify coverage on an existing policy, allowing customization without issuing a new policy.
What is 'uninsured motorist coverage' designed to do?
Answer: Protect you when an at-fault driver has no insurance
It covers your losses when an at-fault driver lacks adequate insurance.
What does 'premium' mean in insurance?
Answer: The amount paid by the policyholder for insurance coverage, typically monthly or annually
The premium is the cost of insurance, paid regularly to maintain coverage. It is determined by factors like risk level, coverage amount, and deductible.
What is uninsured motorist coverage?
Answer: Coverage that protects you if you are hit by a driver who has no insurance
Uninsured motorist coverage pays for your injuries and damages when the at-fault driver has no insurance or cannot be identified (hit-and-run).
What does 'actual cash value' (ACV) account for when settling a claim?
Answer: The item's value minus depreciation
ACV reflects an item's current value after accounting for depreciation.
What is the primary purpose of claims processing in insurance?
Answer: To evaluate and settle policyholder claims fairly and efficiently according to policy terms
Claims processing evaluates losses against policy terms to provide fair, timely settlements, which is the core promise of insurance.
An 'underwriter' in insurance is primarily responsible for what?
Answer: Assessing risk and deciding policy terms and pricing
Underwriters evaluate risk to determine whether to issue a policy and at what price and terms.
What is a declarations page?
Answer: The page of an insurance policy summarizing key information including coverage, limits, deductibles, and premiums
The declarations page (dec page) is the summary page of a policy containing all critical information at a glance: who, what, when, how much.
A customer believes they were charged incorrectly but becomes rude when you try to explain. After two attempts, they still refuse to listen. What is the BEST next step?
Answer: Politely offer to send a written explanation and schedule a follow-up call when they are ready to discuss
Offering a written summary and a scheduled follow-up de-escalates the call while ensuring the customer receives accurate information.
In an insurance document, 'subrogation' is described as: 'The right of the insurer to pursue a third party that caused an insurance loss to the insured.' What best paraphrases this definition?
Answer: The insurer's right to seek reimbursement from the party responsible for a loss
Subrogation allows an insurer to recover money paid on a claim from the at-fault third party.
What does a flashing red traffic signal mean?
Answer: Stop, then proceed when safe
A flashing red light functions like a stop sign: stop, then go when it is safe.