Geico Insurance Flashcards
7 cards from real Geico Assessment Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Geico Insurance flashcards as text
What is the main benefit of 'bundling' home and auto insurance with one company?
Answer: Potential multi-policy discounts and simpler management
Bundling often earns multi-policy discounts and consolidates billing.
A representative notices a coworker accessing customer data without a business reason. What should they do?
Answer: Report the concern through proper channels
Unauthorized data access should be reported to protect customers and comply with policy.
If 12 out of 60 claims in a week were processed late, what percentage were late?
Answer: 20%
12 divided by 60 equals 0.20, or 20%.
What does 'actual cash value' (ACV) account for when settling a claim?
Answer: The item's value minus depreciation
ACV reflects an item's current value after accounting for depreciation.
A customer is frustrated about a long wait time. What response shows professionalism?
Answer: Apologize for the wait and focus on resolving their issue
A sincere apology followed by problem-solving restores the customer experience.
Which situation typically requires filing a claim?
Answer: A covered accident causing vehicle damage
Claims are filed when a covered loss, such as accident damage, occurs.
Why is adaptability an important trait for an insurance representative?
Answer: Procedures, systems, and customer needs frequently change
Adaptability helps representatives handle evolving systems, rules, and customer situations.