Geico Insurance Flashcards
7 cards from real Geico Assessment Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Geico Insurance flashcards as text
What is 'uninsured motorist coverage' designed to do?
Answer: Protect you when an at-fault driver has no insurance
It covers your losses when an at-fault driver lacks adequate insurance.
During a busy shift, a representative receives conflicting instructions. What is the best action?
Answer: Seek clarification from a supervisor before proceeding
Clarifying with a supervisor prevents errors and ensures correct handling.
Which scenario would most likely RAISE an auto insurance premium?
Answer: A recent at-fault accident
An at-fault accident signals higher risk and typically increases premiums.
What does the term 'premium' refer to in insurance?
Answer: The amount paid to keep a policy active
A premium is the recurring payment made to maintain coverage.
A customer speaks quickly and is hard to understand. What is the most professional response?
Answer: Politely ask them to repeat or slow down to ensure accuracy
Politely confirming details ensures accurate service and avoids mistakes.
A customer has a $500 deductible and $3,200 in covered repairs. How much does the insurer pay?
Answer: $2,700
The insurer pays $3,200 minus the $500 deductible, which equals $2,700.
Which behavior best reflects integrity in a customer service role?
Answer: Giving accurate information even when it isn't what the customer hopes to hear
Honest, accurate communication builds trust and reflects integrity.