General Flashcards
7 cards from real Frontline National Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 General flashcards as text
In a workplace context, 'confidentiality' means:
Answer: Sharing information only with those who have a legitimate need to know
Confidentiality requires limiting access to sensitive information to authorized individuals only, protecting privacy and organizational interests.
A policy document uses the word 'mandatory.' This means the action described is:
Answer: Required and not discretionary
Mandatory means required by rule or law; it leaves no room for personal discretion about whether to comply.
If a job requires lifting objects up to 50 pounds and an applicant states they can lift 45 pounds maximum, what is the most accurate conclusion?
Answer: The applicant does not meet the stated physical requirement
The job requires lifting up to 50 pounds, and the applicant's maximum of 45 pounds falls short of that requirement.
Which of the following scenarios is an example of workplace discrimination under US federal law?
Answer: Rejecting a job applicant solely because of their national origin
Federal law prohibits employment decisions based on protected characteristics such as national origin under Title VII of the Civil Rights Act.
A staff schedule shows 8 employees per shift across 3 shifts per day. How many employee-shifts occur in a 5-day workweek?
Answer: 120
8 employees × 3 shifts = 24 employee-shifts per day; 24 × 5 days = 120 employee-shifts per week.
When documenting an observation, which writing principle is most important?
Answer: Recording only facts without personal opinions or assumptions
Factual, objective documentation ensures accuracy and credibility, especially if the record is used in legal or disciplinary proceedings.
Which of the following best describes the concept of 'professional boundaries' at work?
Answer: Limits that define appropriate behavior and relationships in the workplace
Professional boundaries establish expected standards of conduct and relationships that maintain a respectful, ethical work environment.