Walmart Order Management 1

Question 1

Customers who desire a refund must always return the item to Walmart.

Accepted Answer

False

Answer

True

Question 2

For personal use items, you should provide the manufacturer's phone number.

Accepted Answer

False

Answer

True

Question 3

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Accepted Answer

Offer a replacement as "item missing from package,"

Answer

Recommend disputing the charges or contacting the carrier.

Answer

Recommend going with the cops.

Answer

Issue a refund for "lost in transit."

Question 4

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Accepted Answer

Missing Parts

Answer

Item missing from box

Answer

Lost after delivery

Answer

Change of mind

Question 5

If a credit card order is placed and then cancelled. What happened with the money?

Accepted Answer

The authorization hold will be removed within 5 business days.

Answer

The customer will be refunded.

Answer

The customer must go to the store to obtain the cash.

Answer

Instead, the customer will receive a gift card.

Question 6

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Accepted Answer

Inform the consumer about the return procedure.

Answer

CCA should be contacted to request a cancellation.

Answer

Please call us back; the cancellation option may become available later.

Answer

Contact the manufacturer.

Question 7

What should you offer first in exchange for a return?

Accepted Answer

Replacement

Answer

Refund

Answer

Order cancelation