Smart Serve Responsible Alcohol Service

Question 1

What is the best way to determine if a customer has had too much to drink?

Accepted Answer

Observe for signs like slurred speech or unsteady movement

Answer

Ask them how much they've had to drink

Answer

Count the number of drinks they ordered

Answer

Rely on other customers' opinions

Question 2

Which is an appropriate action if a customer becomes visibly intoxicated?

Accepted Answer

Stop serving and offer water or food

Answer

Serve them one last drink to calm them down

Answer

Ignore the behavior if they are not disruptive

Answer

Ask another customer to assist them

Question 3

Why is it important to serve food with alcohol?

Accepted Answer

It slows alcohol absorption

Answer

It increases the customer's appetite

Answer

It helps servers upsell items

Answer

It reduces the taste of alcohol

Question 4

What is a key strategy for preventing over-serving customers?

Accepted Answer

Encourage alternating with non-alcoholic beverages

Answer

Offer free refills on alcohol

Answer

Serve drinks as quickly as possible

Answer

Provide discounts for larger drink orders

Question 5

What should you do if a customer refuses to stop drinking?

Accepted Answer

Firmly deny further service and ensure safe transport

Answer

Allow them to order another drink to avoid conflict

Answer

Ignore the situation if they are not disruptive

Answer

Ask another staff member to handle the situation

Question 6

Why should a server suggest non-alcoholic beverages during service?

Accepted Answer

It helps customers pace their drinking

Answer

It improves customer satisfaction

Answer

It increases sales for the establishment

Answer

It is required by law