FREE MPOETC Advanced and Leadership Training Questions and Answers

Question 1

Which of the following was not listed in the text as one of the broad responsibilities of police leaders?

Accepted Answer

keeping the city manager out of trouble

Answer

making work production and helping subordinates achieve

Answer

fulfilling the mission of the department

Answer

producing impacts

Question 2

_____ refers to the reasons, intentions, and objectives that underlie a police managers use of power.

Accepted Answer

power motivation

Answer

power seeking

Answer

power base

Answer

power affiliation

Question 3

The single most important human relations skill is:

Accepted Answer

communication

Answer

counseling

Answer

conflict resolution

Answer

motivation

Question 4

In a police department that has a Total Quality Leadership philosophy, the approach to problem solving is based on a:

Accepted Answer

continuous improvement approach

Answer

eight hours and out approach

Answer

quick fix approach

Answer

hot stove approach

Question 5

Research in recent years has indicated that ____ is the number one problem of management.

Accepted Answer

communication

Answer

stress

Answer

Unionization of employees

Answer

Minority recruiting

Question 6

Classical management theories place primary emphasis on control, chain of command, and:

Accepted Answer

Downward flow of communication

Answer

Horizontal flow of communication

Answer

Circular flow of communication

Answer

Upward flow of communication

Question 7

The most efficient means of downward communication is

Accepted Answer

Oral and written communication combined

Answer

Oral communication only

Answer

Written communication only

Answer

The use of the bulletin board

Question 8

Which of the following is a characteristic of the organizational grapevine?

Accepted Answer

It can be highly selective and discriminating

Answer

It is slow

Answer

It neither supplements nor relates to the formal organization

Answer

It operates equally at the place of work or at the home of the organization member

Question 9

When an organization's formal communication channels are not open, the ___ channels are almost sure to thrive as a substitute.

Accepted Answer

Informal horizontal

Answer

Formal horizontal

Answer

Formal vertical

Answer

Formal grapevine

Question 10

Which statement about messages in communication is most accurate?

Accepted Answer

At least 90% of the messages that people send are not communicated verbally

Answer

Only 30% of the messages that people send are not communicated verbally

Answer

Only 10% of the messages that people send are not communicated verbally

Answer

The only way to communicate is verbally