FREE Master of Engineering Management Leadership And Organizational Behavior Questions and Answers

Question 1

Which of the following response options is a concrete illustration of the ingratiation power tactic?

Accepted Answer

You're walking down the street and a stranger tells you that you look like an intelligent person, then asks if you would sign their petition.

Answer

You agree to babysit for a friend who needs to leave town for a funeral on your weekend off because of the years of friendship you've shared together.

Answer

A neighbor asks to borrow your drill, and you agree because they have loaned you their table saw on a few occasions.

Answer

An insurance agent convinces you to upgrade your insurance coverage by explaining why it can save you money over several years.

Question 2

A leader is striving to ____ employee ____ when they provide a clear vision for the business, inspire workers, mentor them through the job process, and foster a positive work environment.

Accepted Answer

Influence; behavior

Answer

Create; goals

Answer

Update; attitudes

Answer

Change; skills

Question 3

In her position as manager of the post-production crew at a film company, Marcie is skilled at getting things done. Her team members respect her depth of industry knowledge and comply with her requests. But lately, someone asked for time off due to a family member's illness, and Marcie grew irate, telling the worker she couldn't believe they would ask at such a busy time. What specific area could Marcie work on?

Accepted Answer

Emotional intelligence

Answer

Coercive power

Answer

Legitimacy

Answer

Expert power

Question 4

Without a formal title, a person can become a leader in business if they have the aptitude to ____ and ____ followers.

Accepted Answer

Motivate; inspire

Answer

Command; influence

Answer

Direct; support

Answer

Inspire; direct

Question 5

Imagine that chocolate is suddenly more difficult to find. This resource, which is in high demand among customers, cannot be replaced by any other materials that are currently known. What is expected to occur as a result of this situation?

Accepted Answer

Those in possession of chocolate will likely become more powerful.

Answer

Those in possession of chocolate will have less power because chocolate is scarce and people will learn to live without it.

Answer

Chocolate becomes non-substitutable as a direct result of being scarce.

Answer

Chocolate will immediately decline in importance as a result of its scarcity.

Question 6

Which of the following represents informal power the best?

Accepted Answer

A front-line employee encourages fellow employees to take a lunch break, rather than skipping it, in order to maintain their productivity throughout the afternoon.

Answer

A mid-level manager decides to hire an additional employee to meet the demands of increased sales.

Answer

A company owner makes the decision to implement a new flexible work schedule policy and communicates this through a company-wide webinar.

Answer

An executive-level manager is given the responsibility of opening a new company location in another country and receives a pay increase to do so.

Question 7

Which of the following represents informal power the best?

Accepted Answer

A manager notices a fellow manager doing an excellent job and tells their mutual supervisor about this good work.

Answer

A company owner notices how the economy is impacting their bottom line and calls a meeting to discuss the situation with top-level managers.

Answer

An employee requests vacation time during a busy period of the year for the department.

Answer

An employee is found to have violated a company policy on multiple occasions despite warnings in the past for this behavior.

Question 8

A corporation is planning to split its customer service division into two separate departments: customer account support and technical support. Customer service department manager is opposed to the change, but no one has paid attention to his worries. Which of the following responses to this situation would MOST likely be considered respectable politics?

Accepted Answer

The manager develops a report that details the problems that will result from the department division and some potential solutions to the problems if the split happens.

Answer

The manager tries to sabotage the change by telling employees to put less effort into the job once the change happens to help the company see it was a bad idea.

Answer

The manager asks employees to form a group to go to upper management and complain about the split.

Answer

The manager anticipates the challenges that will be caused by the split and writes a memo that is distributed to the whole department to try to persuade everyone to oppose the split.

Question 9

Which of these claims applies to the interaction between managers and subordinates?

Accepted Answer

All of these answers are correct.

Answer

Subordinates will follow managers because of their job description and title.

Answer

Managers are accountable for themselves as well as the behavior and performance of their employees.

Answer

Managers' main objectives are ensuring efficiency and getting results through systems, processes, procedures, controls and structure.

Question 10

How can a leader lose influence?

Accepted Answer

If the leader fails to motivate and inspire his/her followers

Answer

If the leader takes his/her position too seriously and devotes too much time to it

Answer

If the leader is too personally invested in his/her cause

Answer

If the leader takes the time to invest in his/her followers