FREE ITIL Practitioner Trivia Questions and Answers

Question 1

The actions that enable enterprises to continuously align to which of the following are included in the ITIL governance as specified in the ITIL Service Value System?

Accepted Answer

Operations with strategic direction set by governing body

Answer

Direction set by organization to resolve incidents

Answer

Complete the actions to complete with in the defined timelines

Answer

Initiatives taken to improve services

Question 2

Which of the following is offered as part of the service?

Accepted Answer

Goods, access to resources and service actions

Answer

Service functionalities

Answer

Utility and warranty

Answer

Services and Products

Question 3

Which of the following is produced by the provider's provision of services?

Accepted Answer

New resource for service consumer or modifies their existing ones

Answer

All the required services, which fulfils the service objectives

Answer

Services that provide the skills needed for customer to their business

Answer

Service assets which helps in monitoring and managing services

Question 4

What constitutes the core of service management?

Accepted Answer

Service

Answer

Service component

Answer

Value realization

Answer

Configuration item

Question 5

Which position approves the service consumption budget?

Accepted Answer

Sponsor

Answer

Customer

Answer

Service Manager

Answer

Relationship Manager

Question 6

Which of the following best describes the company?

Accepted Answer

A person or group of people that has its own function with responsibilities, authorities and relationships to achieve the objectives

Answer

Establishing a RACI chart to depict the roles and responsibilities of all the team members

Answer

The people working together to accomplish the needs of a stakeholder

Answer

A conglomeration of all the stakeholders working together to achieve the common cause

Question 7

What part does the company play when utilizing the services?

Accepted Answer

Consumer

Answer

Client

Answer

Service provider

Answer

User