FREE ISO 20000 Certification Configuration Management Questions and Answers

Question 1

Which of the following is NOT a part of what configuration management accomplishes to achieve its objective?

Accepted Answer

Relates versions of CIs.

Answer

Maintain versions of CIs.

Answer

Identify versions of CIs.

Answer

Control versions of CIs.

Answer

Verify versions of CIs.

Question 2

Change Management is aided by configuration management via:

Accepted Answer

Mapping infrastructure to applications and business processes

Answer

Identifying trends and root causes

Answer

Assessing the impact of a service failure and finding related changes

Answer

None of the above

Answer

Assessing risks and impacts associated with a change

Question 3

Support for Incident Management through Configuration Management includes:

Accepted Answer

Assessing the impact of a service failure and finding related changes

Answer

Assessing risks and impacts associated with a change

Answer

Identifying trends and root causes

Question 4

What of the following is true?

Accepted Answer

Relationships represent dependencies between CIs and are maintained according to policy.

Answer

Attributes represent dependencies between the Configuration Items and are maintained according to policy.

Answer

Categories consist of pick lists, text fields, date/time stamps, etc. Each category has its own policy document.

Answer

Categories provide a logical grouping of CIs. Each category has it's own policy document.

Question 5

Which of the subsequent is not often kept in the CMDB?

Accepted Answer

Laptop

Answer

Application Instances

Answer

Servers

Answer

All of the above

Answer

Database

Question 6

Which of the subsequent statements is true?

Accepted Answer

Controlled data elements have been determined to be critical by the Configuration Manager. These fields are required and must follow certain standards as stated in the category’s Policy Document.

Answer

Controlled data elements have been determined to be critical by the Configuration Manager. These fields are NOT required and must follow certain standards as stated in the category’s Policy Document.

Answer

Optional attributes are NOT relevant to the CI category. However, they are not critical to the support and analysis of the CIs. They are available for use. However, they are not strictly regulated like controlled data elements are.

Answer

Excluded attributes are relevant to the CMDB and/or the CI category. Examples would be financial data for any CI and the application name of a network switch.

Answer

All of the above

Question 7

A "Uses/Used By" relationship is used across programs, while a "Dependent Upon/Provides to" relationship is used within the same application.

Accepted Answer

TRUE

Answer

FALSE

Question 8

What function do the Policy Documents play in the Configuration Management process?

Accepted Answer

All of the above

Answer

Specify what types of relationships are tracked by the Configuration Management process.

Answer

Determine the required format of CI attributes stored in the CMDB

Answer

Provide instructions to the Configuration Coordinators on how to process CMDB update requests

Question 9

Authors and owners of the Policy Documents are members of the Configuration Item Owner role.

Accepted Answer

FALSE

Answer

TRUE

Question 10

Failure to link the Configuration Management process with the Change Management process will result in failure.

Accepted Answer

TRUE

Answer

FALSE