FREE ISO 20000 Certification Change Management Questions and Answers

Question 1

A drug test on an employee is best described as an example of:

Accepted Answer

Feedforward Control

Answer

Concurrent Control

Answer

Company Policy

Answer

Human Resources Policy

Answer

Feedback Control

Question 2

What makes marketing analysis crucial?

Accepted Answer

It helps you discover how effective your efforts have been for the company

Answer

It helps determine how effective your customer service i

Answer

It helps determine your overall sales

Answer

It is only important for big companies

Question 3

In the end, issues that necessitate significant change typically emerge from:

Accepted Answer

An ineffective process

Answer

Regulatory changes

Answer

Lack of finances

Answer

In the end, issues that necessitate significant change typically emerge from:

Question 4

Which report offers important commentary and project updates?

Accepted Answer

Status

Answer

Compliance

Answer

Policy

Answer

Financial

Question 5

What kind of professional resource might be provided to a worker going through a period of change?

Accepted Answer

Skills training

Answer

Smoking cessation

Answer

Orientation

Answer

Stress management

Question 6

The SRRS uses a point-based, numerical rating system with a measurement called ____ to give cumulative stress levels a numerical value.

Accepted Answer

life changing units

Answer

change points

Answer

stress level units

Answer

negative to positive ratio points

Question 7

As part of creating the _____, one major technique for overcoming change obstacles is to provide advice and understanding of the company's direction.

Accepted Answer

vision or roadmap

Answer

mission statement

Answer

performance measurements

Answer

change management strategy

Question 8

Ted, an employee, has drawn the manager's attention due to unusually subpar work performance.
Ted's manager learns he has a score of 312 after using the SRRS to evaluate the circumstance.
What conclusion can the manager draw from this score?

Accepted Answer

Ted is under an excessive level of cumulative stress, and his workplace performance may be reflective of the poor outcomes associated with this score.

Answer

Ted is currently under a manageable level of stress in his life.

Answer

It's impossible for Ted's manager to interpret this score without knowing whether the changes in Ted's life are positive or negative in orientation.

Answer

Ted's life changes are generating a moderate amount of stress with the potential to produce minimal negative outcomes.

Question 9

What is the relationship between stability and change in a successful organization?

Accepted Answer

Interdependently

Answer

Separately

Answer

Chronologically

Answer

Independently

Question 10

Which one of these businesses best exemplifies how to combine forces for stability and forces for change?

Accepted Answer

Developing new processes for existing job duties

Answer

Innovating new products and services for the market

Answer

Expanding into new areas internally or externally

Answer

Adapting to customer feedback or competitive pressure