CSJT Situational Judgment & Decision Making

Question 1

A colleague regularly arrives late to work, impacting the team's efficiency. What is the best course of action?

Accepted Answer

Have a direct and professional conversation with the colleague first.

Answer

Ignore the issue as it is not your responsibility.

Answer

Report the colleague to a manager immediately.

Answer

Publicly call out the colleague in a meeting.

Question 2

You notice a mistake in an official document that has already been sent out. What should you do?

Accepted Answer

Immediately inform your supervisor and take steps to correct it.

Answer

Ignore the mistake since it has already been sent.

Answer

Wait to see if anyone else notices it before acting.

Answer

Blame another colleague for the mistake.

Question 3

A citizen becomes frustrated while seeking assistance at your office. What is the most appropriate response?

Accepted Answer

Listen attentively, remain calm, and address their concerns professionally.

Answer

Tell the person to calm down and wait for their turn.

Answer

Ignore them and continue your work.

Answer

Raise your voice to regain control of the situation.

Question 4

Your manager assigns you a project with a tight deadline that you are unsure you can meet. What should you do?

Accepted Answer

Discuss the challenge with your manager and explore possible solutions.

Answer

Wait until the last minute and then inform your manager about the difficulty.

Answer

Immediately decline the project without explanation.

Answer

Attempt to complete it alone without asking for help, even if it may be late.

Question 5

A colleague shares confidential information with you that should not be disclosed. What is the appropriate action?

Accepted Answer

Report the issue to the appropriate authority to maintain ethical standards.

Answer

Confront the colleague aggressively and demand they stop.

Answer

Disregard it, assuming it won’t cause harm.

Answer

Share the information with others since you were told about it.

Question 6

You are working on a task, but an urgent request from a supervisor requires immediate attention. How should you proceed?

Accepted Answer

Assess the urgency, inform your supervisor, and adjust your priorities accordingly.

Answer

Continue with your original task and address the request later.

Answer

Ask a colleague to handle the request without notifying the supervisor.

Answer

Refuse to handle the request as it was not previously scheduled.