FREE CSJT Adapting to Change Questions and Answers

Question 1

Your department is rolling out a new mandatory software system that replaces a familiar, long-standing process.
Many of your colleagues are openly expressing frustration and anxiety about the transition.
Which of the following actions is the most constructive response?

Accepted Answer

Acknowledge their concerns in a team meeting, explain the rationale for the change, and co-develop a plan for training and support.

Answer

Advise colleagues to file their complaints through formal channels so that management is aware of the dissatisfaction.

Answer

Focus on your own work and master the new system quickly to set an example of efficiency for others.

Answer

Immediately enforce the use of the new system and report any non-compliant colleagues to your line manager.

Question 2

Which of the following best exemplifies the Civil Service behaviour of 'Changing and Improving'?

Accepted Answer

After identifying a recurring bottleneck in a workflow, proactively researching and proposing a simplified digital solution to your manager.

Answer

Consistently meeting all performance targets using established and proven methods.

Answer

Volunteering to take notes during a project meeting to ensure an accurate record is kept.

Answer

Attending a mandatory training course on a new government policy.

Question 3

You are managing a small project. Midway through, a change in departmental priorities means your project's deadline has been moved forward by two weeks, and your resources have been slightly reduced. What is the most effective initial action to take?

Accepted Answer

Re-evaluate the project plan to identify non-essential tasks that can be de-scoped and reprioritise the remaining work with your team.

Answer

Inform senior management that the new deadline is impossible to meet with the reduced resources.

Answer

Continue working as before and hope that the team can absorb the extra pressure.

Answer

Request that the project be cancelled as the new constraints make success unlikely.

Question 4

When faced with significant organisational change, a civil servant is expected to be adaptable. What does this primarily involve?

Accepted Answer

Maintaining a positive outlook and being open to new ways of working, even when faced with uncertainty.

Answer

Having a pre-defined personal plan for every possible change scenario.

Answer

Waiting for detailed instructions from leadership before taking any action in a new situation.

Answer

Focusing exclusively on the parts of your role that are not affected by the change.

Question 5

A pilot for a new digital service your team developed is receiving negative feedback from an important external stakeholder group, who claim it is not user-friendly. What is the most appropriate response to this criticism?

Accepted Answer

Actively listen to the feedback, thank the stakeholders for their input, and schedule a follow-up to explore their specific concerns and suggestions for improvement.

Answer

Defend the service's design, explaining that the stakeholders may not fully understand its features yet.

Answer

Pause the pilot and revert to the old system to avoid further negative feedback.

Answer

Disregard the feedback as it comes from only one of many stakeholder groups.

Question 6

Your role is being restructured, and some of your long-held responsibilities will be transferred to another team. While you are gaining new duties, you feel a sense of loss for the work you enjoyed. What is the most professional way to handle this transition?

Accepted Answer

Acknowledge your feelings privately, but publicly focus on learning the new responsibilities and ensuring a smooth handover with the other team.

Answer

Focus on the negative aspects of the change when speaking with colleagues to build a consensus of opposition.

Answer

Carry out your old duties for as long as possible while ignoring requests to take on the new ones.

Answer

Formally complain to HR that the change is damaging to your career development.