Free CQIA Quality Concepts & Foundations Questions and Answers

Question 1

What is the primary goal of quality improvement?

Accepted Answer

To enhance processes and meet customer expectations

Answer

To increase production volume.

Answer

To minimize employee effort.

Answer

To reduce operational hours.

Question 2

Which principle is key in Total Quality Management (TQM)?

Accepted Answer

Employee involvement and continuous improvement

Answer

Focus on profits only.

Answer

Management responsibility only.

Answer

Short-term performance.

Question 3

What does 'Kaizen' refer to in quality improvement?

Accepted Answer

Continuous improvement through small changes

Answer

Large-scale reengineering.

Answer

Employee layoffs.

Answer

Annual reviews only.

Question 4

Which of the following is a quality tool used to identify cause and effect?

Accepted Answer

Fishbone Diagram (Ishikawa)

Answer

Histogram

Answer

Pareto Chart

Answer

Scatter Plot

Question 5

Which quality guru emphasized 'zero defects'?

Accepted Answer

Philip Crosby

Answer

W. Edwards Deming

Answer

Joseph Juran

Answer

Kaoru Ishikawa

Question 6

What does PDCA stand for in quality cycles?

Accepted Answer

Plan-Do-Check-Act

Answer

Prepare-Develop-Create-Align

Answer

Push-Drive-Calculate-Analyze

Answer

Pick-Design-Compile-Apply

Question 7

Which of these is a benefit of implementing quality principles?

Accepted Answer

Improved customer satisfaction and reduced waste

Answer

Increased rework and defects.

Answer

Higher production costs.

Answer

More complex processes.

Question 8

Who is credited with the 14 Points of Management?

Accepted Answer

W. Edwards Deming

Answer

Joseph Juran

Answer

Philip Crosby

Answer

Armand Feigenbaum

Question 9

What is a characteristic of a quality culture in an organization?

Accepted Answer

Employee involvement and focus on continuous improvement

Answer

Resistance to change.

Answer

Limited training.

Answer

Customer complaints ignored.