CDM Product Presentation & Customer Service

Question 1

Why is product presentation important in doughnut sales?

Accepted Answer

It enhances appeal and boosts sales

Answer

It is not important.

Answer

It reduces product quality.

Answer

It slows service.

Question 2

What role does packaging play in product presentation?

Accepted Answer

It protects and attracts

Answer

It hides the product.

Answer

It damages the product.

Answer

It confuses customers.

Question 3

How can customer service impact doughnut sales?

Accepted Answer

It encourages repeat business

Answer

It has no effect.

Answer

It deters customers.

Answer

It slows sales.

Question 4

What is a key element of good customer service?

Accepted Answer

Politeness and attentiveness

Answer

Rudeness.

Answer

Ignoring customers.

Answer

Rushing customers.

Question 5

How can visual merchandising help doughnut sales?

Accepted Answer

It attracts customers

Answer

It hides products.

Answer

It damages products.

Answer

It slows traffic.

Question 6

What is the effect of customer feedback on product presentation?

Accepted Answer

It improves presentation

Answer

It confuses staff.

Answer

It reduces sales.

Answer

It causes delays.

Question 7

Why is cleanliness important in customer service areas?

Accepted Answer

It creates a positive impression

Answer

It is not important.

Answer

It causes food contamination.

Answer

It slows customer flow.

Question 8

How should customer complaints be handled?

Accepted Answer

Addressed politely and promptly

Answer

Ignored.

Answer

Dismissed.

Answer

Delayed.

Question 9

Why is staff training important for customer service?

Accepted Answer

To improve service quality

Answer

To confuse staff.

Answer

To increase complaints.

Answer

To slow down operations.