CCM Conflict Resolution

Question 1

What is the first step in resolving conflict in an online community?

Accepted Answer

Acknowledge and assess the situation

Answer

Ignore the issue

Answer

Blame the user

Answer

Ban both parties

Question 2

Which technique helps reduce tension during member disputes?

Accepted Answer

Remain neutral and listen actively

Answer

Take sides quickly

Answer

Escalate the argument

Answer

Mute all participants

Question 3

Why should a community manager avoid public arguments?

Accepted Answer

To preserve public harmony

Answer

To avoid showing weakness

Answer

To limit user feedback

Answer

To remove rules from the forum

Question 4

What is an effective way to prevent recurring conflicts?

Accepted Answer

Provide clear rules and enforce them

Answer

Be vague about rules

Answer

Change rules frequently

Answer

Ignore most behavior

Question 5

How can a manager help restore trust after a conflict?

Accepted Answer

Follow up and ensure clarity

Answer

Avoid further contact

Answer

Silence those who complain

Answer

Let users resolve it alone

Question 6

When should a community manager involve moderators or leadership in conflict?

Accepted Answer

When resolution is not possible independently

Answer

For every disagreement

Answer

When minor edits are needed

Answer

Never involve others