FREE CBT Cash Handling & Transactions Questions and Answers

Question 1

What is the most accurate way to verify a cash drawer's balance at the end of a shift?

Accepted Answer

Physically count cash and match system total

Answer

Estimate based on previous shift

Answer

Ask another teller for confirmation

Answer

Rely on the computer’s last entry

Question 2

Which action should a teller take when receiving a $100 bill that appears suspicious?

Accepted Answer

Mark the bill with a counterfeit detection pen

Answer

Deposit the bill without question

Answer

Decline the bill immediately

Answer

Call the police on the spot

Question 3

When should a bank teller perform a cash count during their shift?

Accepted Answer

At the beginning, end, and during breaks

Answer

Only when supervisor asks

Answer

Once during lunch time

Answer

After every transaction

Question 4

What is the best practice for preventing errors when handling cash deposits?

Accepted Answer

Count the cash in front of the customer

Answer

Count the cash privately later

Answer

Assume the amount listed on the slip

Answer

Use a calculator without recounting

Question 5

What step should a teller take when a customer disputes a withdrawal amount?

Accepted Answer

Review the transaction record for verification

Answer

Suggest checking back tomorrow

Answer

Refer the customer to a manager immediately

Answer

Apologize and refund without checking

Question 6

Why should tellers avoid multitasking while handling cash?

Accepted Answer

It reduces errors in cash handling

Answer

It improves transaction speed

Answer

It allows for better customer service

Answer

It helps close the drawer faster