ANM Communication Strategies & Conflict Resolution

Question 1

What is active listening in healthcare communication?

Accepted Answer

Providing undivided attention and feedback

Answer

Interrupting when you disagree

Answer

Nodding without understanding

Answer

Multitasking while listening

Question 2

Which technique helps de-escalate a conflict with a coworker?

Accepted Answer

Using 'I' statements and showing empathy

Answer

Raising your voice

Answer

Ignoring the situation

Answer

Blaming the other person

Question 3

Why is clarity important in communication?

Accepted Answer

It ensures the message is understood correctly

Answer

It adds complexity to the conversation

Answer

It helps keep conversations brief

Answer

It allows room for interpretation

Question 4

What is the SBAR technique used for?

Accepted Answer

Patient shift handoff communication

Answer

Budget planning

Answer

Team scheduling

Answer

Filing complaints

Question 5

How can non-verbal cues support communication?

Accepted Answer

They reinforce understanding and intent

Answer

They often confuse the message

Answer

They are unrelated to communication

Answer

They reduce clarity

Question 6

Which behavior promotes open communication among team members?

Accepted Answer

Fostering respectful dialogue and inclusivity

Answer

Dominating discussions

Answer

Dismissing ideas

Answer

Focusing only on top performers

Question 7

Why is conflict resolution critical in healthcare teams?

Accepted Answer

It improves team morale and patient safety

Answer

It creates competition

Answer

It increases paperwork

Answer

It discourages team autonomy

Question 8

Which factor hinders effective communication?

Accepted Answer

Interruptions and assumptions

Answer

Use of clear terminology

Answer

Feedback loops

Answer

Respectful dialogue

Question 9

What is the benefit of addressing conflict early?

Accepted Answer

It promotes resolution and team cohesion

Answer

It increases the conflict

Answer

It allows rumors to spread

Answer

It delays decision-making