AARC Business Operations & Ethical Standards

Question 1

Why is accurate invoicing important in auto recycling?

Accepted Answer

Ensures transparency

Answer

Boosts profit

Answer

Hides fees

Answer

Saves paper

Question 2

What is a core principle of ethical recycling?

Accepted Answer

Environmental compliance

Answer

High profits

Answer

Cutting costs

Answer

Hiding damage

Question 3

How should customer complaints be handled?

Accepted Answer

With respect and resolution

Answer

Ignored

Answer

Delayed

Answer

Forwarded to legal

Question 4

Which document outlines company values?

Accepted Answer

Code of ethics

Answer

Work orders

Answer

Return policy

Answer

Timecard log

Question 5

Why should records be kept of all transactions?

Accepted Answer

Support audits and compliance

Answer

Track bonuses

Answer

Reduce typing

Answer

Send to vendors

Question 6

What is key to building repeat business?

Accepted Answer

Honesty and quality

Answer

Discounts only

Answer

Quick service

Answer

More advertising

Question 7

Why is staff training important?

Accepted Answer

Understand safe and ethical practices

Answer

Reduce salary

Answer

Avoid unionizing

Answer

Write manuals

Question 8

What must be done before recycling a vehicle?

Accepted Answer

Verify ownership

Answer

Estimate cost

Answer

Check tire pressure

Answer

Remove doors

Question 9

What system supports customer satisfaction tracking?

Accepted Answer

Customer relationship management system

Answer

Spreadsheet

Answer

Accounting software

Answer

Time tracker