Epic Skills Assessment System & Workflow Analysis Questions and Answers

Question 1

An oncology pharmacist requests a custom report from the EHR listing all patients who received a specific high-cost chemotherapy drug in the last month.
When gathering requirements, which of the following questions should the analyst ask FIRST to understand the core need?

Accepted Answer

What business problem are you trying to solve, or what decision will this report help you make?

Answer

What file format do you need for the report, like Excel or PDF?

Answer

How soon do you need this report completed?

Answer

What specific data fields, such as MRN and patient name, should be included?

Question 2

During a workflow observation session, an analyst notes that nurses on a busy surgical floor are documenting patient vitals on paper and then entering them into the EHR at the end of their shift. This double entry is causing delays and occasional data entry errors. Which of the following solutions would most directly address the ROOT CAUSE of this inefficiency?

Accepted Answer

Implementing workstations on wheels (WOWs) or bedside terminals for direct EHR entry.

Answer

Retraining the nurses on the importance of timely data entry.

Answer

Creating a new report to identify nurses with the longest documentation delays.

Answer

Adding a mandatory field to the EHR to force immediate entry.

Question 3

A hospital's central EHR needs to receive immunization data from a state-run registry. The analyst is told the systems will exchange data using the HL7 (Health Level Seven) standard. During the analysis phase, what is the analyst's PRIMARY responsibility regarding the HL7 interface?

Accepted Answer

To map the data fields from the state registry's HL7 message to the corresponding fields in the EHR.

Answer

To write the programming code for the interface.

Answer

To configure the network firewall to allow traffic between the two systems.

Answer

To train the end-users on how to manually look up the immunization data.

Question 4

A workflow analyst is creating a process map for a patient's journey from check-in to discharge. To clearly delineate which tasks are performed by the registration staff, nurses, and physicians, which type of diagram would be MOST effective?

Accepted Answer

Swimlane (Cross-functional) Diagram

Answer

Gantt Chart

Answer

Fishbone (Ishikawa) Diagram

Answer

Pie Chart

Question 5

A clinic manager reports that patient satisfaction scores for 'ease of scheduling an appointment' have dropped significantly. Which of the following is the most appropriate INITIAL step for a systems analyst to take?

Accepted Answer

Interview the scheduling staff and observe their current process and challenges.

Answer

Immediately propose a new scheduling software solution to leadership.

Answer

Build a complex report analyzing call volume data from the last two years.

Answer

Send a new, more detailed survey to all patients.

Question 6

When evaluating a proposed change to a clinical workflow, an analyst uses the 'Current State vs. Future State' analysis method. What is the primary goal of this activity?

Accepted Answer

To identify the specific gaps and differences between the existing process and the proposed new process.

Answer

To calculate the return on investment (ROI) for the project.

Answer

To assign project tasks to the development team members.

Answer

To document the technical specifications of the system hardware.