Epic Skills Assessment Epic Skills Assessment Role-Based Scenario Problems Questions and Answers 2

Question 1

A nurse notices that a patient's medication list in Epic shows a duplicate order for the same antibiotic. What is the most appropriate first step?

Accepted Answer

Verify with the prescribing provider before administering

Answer

Administer both doses as ordered

Answer

Discontinue both orders and reorder

Answer

Delete the duplicate order from the system

Question 2

During an Epic go-live, a registration clerk cannot find the correct insurance plan in the payor list. What should the clerk do?

Accepted Answer

Contact the help desk and document the issue in the patient record

Answer

Leave the insurance field blank and proceed

Answer

Select the closest matching plan available

Answer

Use the self-pay option temporarily and flag for follow-up

Question 3

A physician is using Epic's In Basket and receives a patient message requesting a controlled substance refill. What workflow should the physician follow?

Accepted Answer

Review the patient's prescription history and PDMP before responding

Answer

Approve the refill directly from the In Basket message

Answer

Forward the message to the front desk for scheduling

Answer

Delete the message and wait for the patient to call the office

Question 4

A medical assistant is rooming a patient and notices the problem list contains a resolved condition still marked as active. What is the correct action in Epic?

Accepted Answer

Change the status from active to resolved and document the date

Answer

Remove the condition from the problem list entirely

Answer

Ignore it since only providers can modify the problem list

Answer

Add a new entry noting the condition is resolved

Question 5

A billing specialist discovers that a charge was posted to the wrong encounter in Epic. What is the proper resolution workflow?

Accepted Answer

Void the charge and repost it to the correct encounter

Answer

Edit the encounter number directly on the existing charge

Answer

Submit the claim as-is and adjust after payment

Answer

Contact the provider to change the encounter date

Question 6

A pharmacist receives an electronic prescription in Epic that triggers a severe drug-drug interaction alert. The alert level is classified as critical. What should the pharmacist do?

Accepted Answer

Place the prescription on hold and contact the prescribing provider

Answer

Override the alert and dispense the medication

Answer

Substitute an alternative medication without provider approval

Answer

Dispense the medication with a patient warning label only