EMS Change Management Flashcards
6 cards from real EMS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 EMS Change Management flashcards as text
Which approach to change management focuses on building individual transitions rather than organizational processes?
Answer: William Bridges Transition Model
Bridges' Transition Model distinguishes between external change events and the internal psychological transition individuals must navigate.
When developing a change management plan, what should be defined FIRST?
Answer: The scope and objectives of the change
Clearly defining the scope and objectives of the change provides the foundation for all subsequent planning activities including communication and training.
Which change management practice helps accelerate adoption by identifying informal employee influencers?
Answer: Change champion network
A change champion network leverages trusted peers and informal influencers who can promote the change and address concerns at the team level.
An organization undergoing digital transformation should address which dimension of change FIRST?
Answer: People and culture readiness
Digital transformation fails most often due to human factors, so assessing and preparing the workforce culturally and operationally must precede technology deployment.
In change management, what is a 'quick win' strategy designed to achieve?
Answer: Build momentum and credibility for the change initiative early on
Quick wins demonstrate tangible early results that build stakeholder confidence and sustain organizational energy behind the change.
Which document captures the agreed-upon behaviors and norms for a change management engagement?
Answer: Change management charter
A change management charter defines the purpose, authority, roles, and operating norms for the change management function on a project.