EMS Change Management Flashcards

Lewin's Change Model consists of which three stages?

Answer: Unfreeze, Change, Refreeze

Lewin's model describes change as unfreezing current behaviors, implementing the change, and then refreezing to stabilize the new state.

Which metric BEST measures the effectiveness of change management communications?

Answer: Employee comprehension and retention of key messages

Effective change communication is measured by whether employees actually understand and retain the messages, not just by output volume.

In change management, a 'burning platform' is used to communicate what?

Answer: The urgent need to change or face serious consequences

A burning platform metaphor creates urgency by illustrating the danger of not changing, motivating stakeholders to act quickly.

Which change management role is responsible for authorizing resources and removing organizational barriers?

Answer: Executive Sponsor

The executive sponsor holds organizational authority to allocate resources, resolve escalations, and signal leadership commitment to the change.

What does 'sustaining change' primarily involve after a change has been implemented?

Answer: Reinforcing new behaviors through recognition, accountability, and monitoring

Sustaining change requires ongoing reinforcement mechanisms such as performance incentives, compliance tracking, and visible leadership support.

Which factor is MOST commonly cited as the leading cause of change initiative failure?

Answer: Lack of effective leadership and sponsorship

Research consistently shows that inadequate leadership sponsorship is the top reason organizational change initiatives fail.