Communication & Interpersonal Skills Flashcards
7 cards from real ECFMG practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Interpersonal Skills flashcards as text
A patient from a non-English-speaking background nods repeatedly during your explanation but cannot repeat back the instructions. What is the best next step?
Answer: Request a trained medical interpreter
A trained medical interpreter ensures accurate communication and protects patient safety when language barriers exist.
During a clinical encounter, a patient says, 'I don't think my medication is working.' Which response best demonstrates active listening?
Answer: Tell me more about what you've been experiencing.
Open-ended prompts invite the patient to elaborate and signal that the physician is engaged and curious about their experience.
A patient refuses a recommended surgical procedure. After explaining the risks of refusal, what is the physician's ethical obligation?
Answer: Document the refusal and respect the patient's decision
Competent adults have the right to refuse treatment; the physician must document the informed refusal and continue to offer appropriate care.
Which nonverbal behavior most effectively communicates empathy during a patient interview?
Answer: Maintaining eye contact and leaning slightly forward
Eye contact and a forward lean convey attentiveness and genuine interest in the patient's concerns.
A patient discloses domestic violence. Beyond ensuring immediate safety, what communication step is most important?
Answer: Ask the patient what kind of support would be most helpful
Asking survivors what support they need respects their autonomy and increases the likelihood they will engage with resources.
When delivering a serious diagnosis, which communication technique helps patients process the information most effectively?
Answer: Use a 'warning shot' before stating the diagnosis
A preparatory statement such as 'I have some serious news' allows the patient to mentally prepare before receiving the diagnosis.
A colleague interrupts patients frequently during rounds. How should you address this using a professional communication approach?
Answer: Speak privately with the colleague and describe the observed behavior
Addressing concerns privately and specifically is a constructive, professional approach that avoids public embarrassment.