Communication & Stakeholder Relations Flashcards
7 cards from real ECC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A new team member administers the wrong dose of epinephrine during a code. The team leader becomes aware of the error. What is the MOST appropriate immediate communication response?
Answer: Calmly acknowledge the error, communicate the correct dose, and redirect the team
Calmly correcting the error and redirecting the team maintains resuscitation quality without creating a hostile environment or further disrupting care.
Which of the following BEST describes the role of mutual performance monitoring in ECC team communication?
Answer: Team members watch each other's performance and offer real-time supportive feedback
Mutual performance monitoring means team members actively watch each other and provide real-time feedback to maintain safe and effective care during a resuscitation.
During an ACLS scenario, the team leader asks the respiratory therapist to prepare for intubation but receives no verbal acknowledgment. What should the team leader do?
Answer: Repeat the directive and specifically address the therapist by name
Repeating a directive and addressing the individual by name ensures acknowledgment and confirms role assignment, which is essential for closed-loop communication.
When speaking to a patient's surrogate decision-maker after an unsuccessful resuscitation, the ECC provider should:
Answer: Clearly and compassionately state that the patient died and allow time for the family to respond
Clear, compassionate language that explicitly states the patient has died, followed by a pause for the family to process, is the most effective and ethical communication approach.
Which behavior MOST undermines psychological safety in an ECC resuscitation team?
Answer: A team leader who dismisses or ridicules input from other team members
When team leaders dismiss or ridicule input, team members become reluctant to raise safety concerns, undermining the team's ability to catch and correct errors.
A bystander who initiated CPR on a cardiac arrest victim is present when EMS arrives. What communication priority should the EMS team leader address first?
Answer: Obtaining a brief history including collapse time, bystander CPR start time, and any witnessed events
The collapse time, bystander CPR start time, and witnessed events are critical time-sensitive data points that directly affect resuscitation management and prognosis.
Assertive communication in ECC is BEST defined as:
Answer: Calmly and respectfully voicing concerns or critical information, even to authority figures
Assertive communication involves respectfully speaking up with important concerns or information regardless of hierarchy, which is essential for patient safety in high-stakes environments.