DSP Effective Communication and Documentation 2

Question 1

A support person notices that a client's incident report from last week contains an error about the time of the incident. What is the correct action?

Accepted Answer

Draw a single line through the error, write the correct information, and initial the change

Answer

Erase the error and write the correct information

Answer

Leave the error to avoid drawing attention to the mistake

Answer

Tear out the page and rewrite the report

Question 2

When documenting a client's behavior, which phrase best reflects objective, factual documentation?

Accepted Answer

Client raised voice and knocked cup off table at 8:15 AM

Answer

Client seemed agitated and was being difficult

Answer

Client was angry for no reason during breakfast

Answer

Client had a bad morning and acted out

Question 3

A DSP needs to communicate a client's updated medication schedule to the incoming shift. Which method is most appropriate?

Accepted Answer

Document the change in the official communication log and verbally confirm during handoff

Answer

Tell the incoming DSP verbally before leaving

Answer

Text the incoming DSP from a personal cell phone

Answer

Post a sticky note on the client's door

Question 4

Which of the following is considered a breach of client confidentiality?

Accepted Answer

Telling a neighbor about a client's diagnosis during a casual conversation

Answer

Sharing client information with a supervisor during a care planning meeting

Answer

Discussing a client's progress with a licensed nurse on the care team

Answer

Documenting a client's behavior in the progress notes

Question 5

During a team meeting, a DSP learns that a client prefers visual schedules over verbal instructions. Where should this preference be recorded to ensure all staff are informed?

Accepted Answer

In the client's Individual Support Plan (ISP) or communication section of their file

Answer

In a personal notebook kept by the DSP

Answer

On a whiteboard in the break room

Answer

In a group text message to all staff

Question 6

A family member calls asking for updates on their adult child's daily activities. The client has not provided consent to share information with family. What should the DSP do?

Accepted Answer

Politely explain that information cannot be shared without the client's consent and follow agency protocol

Answer

Share a brief summary since the person is family

Answer

Transfer the call to a coworker to handle

Answer

Tell the family member to come in person

Question 7

Which of the following best describes 'active listening' in a DSP context?

Accepted Answer

Maintaining eye contact, nodding, and paraphrasing to confirm understanding

Answer

Preparing your response while the client is still speaking

Answer

Waiting silently until the client finishes before walking away

Answer

Repeating every word the client says back to them