CWS Service Documentation & Warranty Management Flashcards
6 cards from real CWS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CWS Service Documentation & Warranty Management flashcards as text
Under FTC guidelines, a water treatment dealer who makes a performance claim in writing must be able to:
Answer: Substantiate the claim with competent and reliable scientific evidence
The FTC requires that all performance claims be backed by competent and reliable scientific evidence, such as NSF/ANSI certification data or peer-reviewed studies.
NSF/ANSI Standard 44 certification for a water softener tells a CWS professional that the unit:
Answer: Has met requirements for material safety and is certified for hardness reduction claims
NSF/ANSI 44 certifies residential cation exchange water softeners for material safety and performance in reducing water hardness, validating dealer performance claims.
A customer's installation contract should always include a cancellation/right-of-rescission clause because:
Answer: Federal and many state laws grant consumers the right to cancel certain in-home purchase contracts within 3 business days
The FTC's Cooling-Off Rule (and many state equivalents) requires in-home sales contracts to include a three-business-day cancellation right, protecting consumers from high-pressure sales tactics.
If a water treatment system is sold with a performance guarantee (e.g., 'certified to reduce lead to below 10 ppb'), this guarantee should be:
Answer: Put in writing with specific test method, influent conditions, and certified reduction levels
Written performance guarantees must specify the test conditions, influent concentration, and certified reduction level to be enforceable and meaningful to the customer.
When a water softener is sold to a tenant (not the property owner), which additional documentation step is most important?
Answer: Obtaining written authorization from the property owner before installation
Installing equipment on a property owned by someone else requires written authorization from the property owner to avoid liability and ensure a valid installation agreement.
Which industry organization provides the primary certification and professional standards for water treatment specialists in the US?
Answer: Water Quality Association (WQA)
The Water Quality Association (WQA) is the primary industry body that provides the CWS certification, establishes professional standards, and advocates for the residential and commercial water treatment industry in the US.