CVS CVS Assessment Medication Safety and Error Prevention Questions and Answers 2

Question 1

Which storage condition is most important for medications labeled 'refrigerate'?

Accepted Answer

Store between 36°F and 46°F

Answer

Store between 59°F and 77°F

Answer

Store below 32°F to prevent spoilage

Answer

Room temperature is acceptable if refrigeration is unavailable

Question 2

A customer reports receiving the wrong medication last week. What is the correct first response?

Accepted Answer

Immediately notify the pharmacist and document the incident per CVS error-reporting protocol

Answer

Apologize and offer a refund without involving the pharmacist

Answer

Ask the customer to return the medication before taking any action

Answer

Assure the customer it was probably not harmful

Question 3

What does 'NDC number' stand for and why is it important in error prevention?

Accepted Answer

National Drug Code; it uniquely identifies each drug product to prevent substitution errors

Answer

New Drug Classification; it ranks drugs by risk level

Answer

National Dispensing Count; it tracks inventory levels

Answer

Non-Duplicate Code; it prevents double billing

Question 4

When counting tablets for a prescription, the technician loses count halfway through. The best action is to:

Accepted Answer

Discard the tray, start the count over from zero

Answer

Estimate the remaining count and proceed

Answer

Add a few extra tablets to ensure the correct quantity

Answer

Ask another technician to finish counting from where they stopped

Question 5

Which of the following is an example of a 'near-miss' medication error that should still be reported at CVS?

Accepted Answer

A wrong drug caught and corrected before it reached the patient

Answer

A customer complaint about wait time

Answer

A prescription filled one day later than requested

Answer

An insurance claim rejected by the payer

Question 6

Auxiliary labels such as 'Take with food' or 'Avoid alcohol' are applied to prescription bottles primarily to:

Accepted Answer

Reinforce safe-use instructions and reduce adverse events

Answer

Satisfy FDA packaging requirements only

Answer

Speed up the counseling process

Answer

Replace the pharmacist's verbal counseling