CVS - Assessment Pharmacy Technician Duties Questions and Answers

Question 1

A patient's prescription requires a medication that is currently out of stock. What is the MOST appropriate initial action for the pharmacy technician?

Accepted Answer

Inform the patient about the stock issue and explain the potential options, such as ordering the medication or checking for it at a nearby CVS.

Answer

Suggest a therapeutic alternative based on what is in stock.

Answer

Tell the patient to contact their doctor for a different prescription.

Answer

Give the patient a partial fill with a different medication strength.

Question 2

When entering a new prescription into the pharmacy system, which of the following actions is a critical part of ensuring data accuracy and patient safety?

Accepted Answer

Verifying the patient's date of birth and checking their profile for any known drug allergies.

Answer

Asking the patient if they have a CVS ExtraCare card.

Answer

Confirming the patient's preferred pickup time.

Answer

Assuming the spelling of the patient's name is correct as written on the hard copy.

Question 3

Which of the following tasks falls within the standard scope of practice for a CVS pharmacy technician?

Accepted Answer

Counting and pouring medication to fill a prescription vial under pharmacist supervision.

Answer

Recommending a specific brand of cough syrup for a patient's symptoms.

Answer

Performing the final clinical check on a new prescription before it is dispensed.

Answer

Taking a new verbal prescription order over the phone from a physician.

Question 4

While processing a prescription, you receive an insurance rejection stating "Prior Authorization Required." What is the pharmacy technician's primary responsibility in this situation?

Accepted Answer

Inform the patient of the rejection and explain that the pharmacy will likely need to contact the prescriber's office to initiate the approval process with the insurer.

Answer

Advise the patient to change their insurance plan.

Answer

Tell the patient they must pay the full cash price for the medication.

Answer

Change the medication to a similar, less expensive drug that is covered.

Question 5

A person comes to the counter asking to pick up a prescription for their spouse. To comply with patient privacy (HIPAA) regulations while providing service, what is the technician's BEST course of action?

Accepted Answer

Ask for the patient's full name and date of birth to verify before providing information or the prescription.

Answer

State that you cannot give out any information to anyone but the patient.

Answer

Immediately confirm the prescription is ready and retrieve it for them.

Answer

Tell them a prescription is ready but refuse to say what medication it is.

Question 6

A critical safety check performed by a technician during the filling process involves matching the National Drug Code (NDC) on the manufacturer's stock bottle to the NDC on the pharmacy label. What is the primary purpose of this step?

Accepted Answer

To ensure the correct drug, strength, and dosage form are being dispensed.

Answer

To verify the medication has not expired.

Answer

To calculate the correct billing price for the insurance company.

Answer

To track the pharmacy's inventory for automatic reordering.