Staff Management & Leadership Flashcards
7 cards from real CVPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Staff Management & Leadership flashcards as text
A veterinary practice manager notices two technicians have ongoing interpersonal conflict affecting team morale. What is the BEST first step?
Answer: Hold a private mediation session with both employees present
A facilitated private mediation allows both parties to voice concerns and work toward resolution under management guidance.
Which leadership style is MOST effective when onboarding a newly graduated veterinary technician with limited clinical experience?
Answer: Directing
Directing (telling) is most effective for new employees with low competence who need clear instructions and close supervision.
An employee consistently arrives 10 minutes late. What is the appropriate progressive discipline step after a verbal warning has already been documented?
Answer: Written warning
Progressive discipline typically follows verbal warning → written warning → suspension → termination.
Which federal law requires covered employers to provide up to 12 weeks of unpaid, job-protected leave for qualifying family or medical reasons?
Answer: FMLA
The Family and Medical Leave Act (FMLA) requires eligible employers to provide 12 weeks of unpaid protected leave.
A practice manager wants to increase employee engagement. Which strategy has the strongest evidence for long-term effectiveness?
Answer: Frequent performance feedback and recognition
Regular feedback and recognition consistently outperform one-time financial rewards in sustaining employee engagement.
When conducting a performance improvement plan (PIP), which element is ESSENTIAL for it to be effective and defensible?
Answer: Specific, measurable objectives with a clear timeline
A PIP must include SMART objectives and deadlines so the employee understands expectations and the plan is legally defensible.
The Americans with Disabilities Act (ADA) requires employers to provide reasonable accommodations unless doing so would cause:
Answer: Undue hardship
ADA requires reasonable accommodations unless they impose an 'undue hardship' — significant difficulty or expense relative to the employer.