Skills and Project Management Flashcards
7 cards from real CTS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Skills and Project Management flashcards as text
Which interpersonal skill is MOST critical when a CTS must deliver bad news—such as a cost overrun—to a client?
Answer: Transparent and proactive communication
Transparent, proactive communication builds trust and gives the client time to react constructively, which is essential when delivering unfavorable project news.
During project closeout, which document formally transfers ownership and operational responsibility of the installed AV system to the client?
Answer: Substantial Completion Certificate
A Substantial Completion Certificate (or similar acceptance document) formally acknowledges that the system meets contract requirements and transfers responsibility to the client.
A CTS notices that two subcontractors have scheduled work in the same space on the same day, creating a conflict. This is an example of a failure in:
Answer: Resource and schedule coordination
Overlapping subcontractor schedules indicate a breakdown in resource and schedule coordination, a core project management responsibility.
What does a Work Breakdown Structure (WBS) primarily help a project manager accomplish?
Answer: Decompose the total project scope into manageable, trackable work packages
A WBS hierarchically breaks the project into smaller work packages, making it easier to assign, schedule, and track all required work.
Which technique helps a project manager identify the LONGEST sequence of dependent tasks that determines the minimum project duration?
Answer: Critical Path Method (CPM)
The Critical Path Method identifies the longest chain of dependent tasks; any delay on this path directly delays the project end date.
A CTS completes an AV installation but the client has not paid the final invoice. To protect the integrator's interest, the MOST appropriate legal remedy is to file a:
Answer: Mechanic's lien
A mechanic's lien is a legal claim against a property that protects contractors and suppliers who have provided labor or materials but have not been paid.
When managing a remote AV project where the CTS cannot be on-site daily, which practice BEST ensures quality control?
Answer: Designating a qualified on-site lead with clear checkpoints and daily reporting
Designating a qualified on-site lead with structured checkpoints and reporting maintains quality standards and keeps the remote project manager informed without requiring constant presence.