CTP Organizational Development & Training Strategy Flashcards
6 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CTP Organizational Development & Training Strategy flashcards as text
When a training practitioner recommends a non-training solution to a performance problem, this is an example of:
Answer: Performance consulting
Performance consulting involves diagnosing root causes of performance gaps and recommending the most appropriate solution, which may be incentives, process changes, or tools rather than training.
Which organizational learning concept describes an organization's ability to continuously adapt and improve based on shared knowledge?
Answer: Learning organization
Peter Senge's 'learning organization' concept describes a system where employees continually expand their capacity to create results and where new patterns of thinking are nurtured.
What is the main benefit of using a 70-20-10 development model in organizational training strategy?
Answer: It acknowledges that most learning occurs through on-the-job experience and social interaction
The 70-20-10 model recognizes that 70% of learning comes from experience, 20% from social learning, and 10% from formal training, encouraging a broader development strategy.
A training manager is building a business case for a new leadership development program. Which element is most critical to include?
Answer: Expected ROI and link to a specific strategic business need
A compelling business case must connect the proposed program to a quantifiable business need and demonstrate expected return to secure leadership approval and funding.
Knowledge management systems in organizations are primarily used to:
Answer: Capture, store, and share organizational knowledge and expertise
Knowledge management systems preserve institutional knowledge, best practices, and expertise so they can be accessed and applied by employees across the organization.
Which change management model provides a structured approach that training practitioners can use to support employees through organizational transitions?
Answer: Kotter's 8-Step Model
Kotter's 8-Step Model provides a sequence—from creating urgency to anchoring changes in culture—that training practitioners can align programs with to support organizational change.