Facilitation Techniques & Coaching Skills Flashcards
7 cards from real CST practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Facilitation Techniques & Coaching Skills flashcards as text
A CST is facilitating a Sprint Review where stakeholders are giving vague feedback like 'looks good.' To generate actionable input, the BEST technique is:
Answer: Ask stakeholders to score the product on a 1–10 scale and share one reason for their score
Rating scales combined with a one-reason prompt lower the barrier to honest feedback and surface specific insights that are actionable for the Product Owner.
In Agile coaching, the 'GROW model' stands for Goal, Reality, Options, and:
Answer: Will
The GROW model ends with 'Will,' meaning commitment to action — what the coachee will do, by when, and how they will hold themselves accountable.
A Scrum team adopts Scrum ceremonies without embracing the underlying values. A CST coaching this team should PRIMARILY focus on:
Answer: Exploring what the Scrum values mean to team members in their own context
When teams perform Scrum mechanically, helping them internalize values through meaningful conversations creates the culture that makes Scrum genuinely effective.
What is the PRIMARY risk of a CST who gives advice too quickly during a coaching session?
Answer: It reduces the coachee's ownership and capacity for self-discovery
Premature advice creates dependency and bypasses the self-discovery process that coaching is specifically designed to develop.
Which facilitation technique is MOST useful for helping a large group converge on shared priorities without a single person dominating?
Answer: Dot voting (multi-voting)
Dot voting gives every participant equal weight in setting priorities, preventing loudest-voice dominance while producing a visible group preference.
A CST working with an organization observes that managers are attending Daily Scrums and frequently answering questions meant for the team. The MOST systemic coaching intervention is:
Answer: Coach managers on how their presence may be affecting team self-organization
Coaching managers on the impact of their behavior creates sustainable cultural change; structural workarounds only mask the underlying dynamic.
When co-facilitating a Scrum training with another CST, the MOST important practice to establish beforehand is:
Answer: Clarifying roles, transitions, and how you will handle disagreement in the room
Explicit agreements on roles, handoffs, and handling in-room conflict allow co-facilitators to model the collaborative behavior they teach to others.