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Training Program Design & Delivery Flashcards

7 cards from real CST practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Training Program Design & Delivery flashcards as text

  1. A sales trainer is using the ADDIE model. Which phase directly precedes the Design phase?

    Answer: Analysis

    In ADDIE, Analysis comes first and informs the Design phase by identifying learner needs and performance gaps.

  2. Which learning objective format does the Mager approach recommend, specifying behavior, condition, and criterion?

    Answer: Performance-based objectives

    Mager's performance-based objectives define what the learner will do, under what conditions, and to what measurable standard.

  3. A new hire cohort includes both veteran industry professionals and recent graduates. Which instructional strategy best addresses this mixed-experience group?

    Answer: Use differentiated instruction with tiered activities and optional advanced modules

    Differentiated instruction meets diverse learners where they are by offering varied pathways and challenge levels within the same program.

  4. Which type of practice is most effective for building automaticity in complex sales skills like objection handling?

    Answer: Distributed practice spread over multiple sessions

    Distributed practice (spaced repetition) strengthens long-term retention and skill automaticity more effectively than cramming.

  5. During a virtual sales training webinar, learner engagement drops noticeably after 20 minutes. What is the BEST corrective action?

    Answer: Insert a short interactive activity such as a poll or breakout discussion

    Interactive activities re-engage participants by requiring active cognitive processing rather than passive listening.

  6. A CST candidate designs a blended learning program. Which element is the primary advantage of blending eLearning with live instruction?

    Answer: Allows self-paced knowledge acquisition before live practice application

    Blended learning leverages eLearning for foundational knowledge so live sessions can focus on higher-order practice and coaching.

  7. When mapping training content to Bloom's Taxonomy, which level requires learners to construct a new sales call plan from scratch?

    Answer: Create

    The Create level (highest in Bloom's revised taxonomy) involves synthesizing knowledge to produce something new, such as an original sales plan.