Quality Control & Process Improvement Flashcards
7 cards from real CSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A staging company uses a 'before and after' photo comparison as part of its quality review. This technique is an example of:
Answer: Visual inspection as a quality control method
Comparing before and after photos is a visual inspection technique used to assess whether the staging outcome meets quality standards.
When conducting a post-project debrief to identify what went wrong during a staging job, a team uses sticky notes to group similar issues together on a board. This technique is called:
Answer: Affinity diagramming
Affinity diagramming organizes large amounts of qualitative data (issues, ideas) into natural groupings to identify themes.
A staging firm tracks on-time delivery rates weekly and notices an upward trend over 10 weeks. On a run chart, this pattern would indicate:
Answer: A systematic process improvement occurring
A consistent upward trend over multiple data points signals a non-random, special cause—in this case, a process improvement taking effect.
Which quality principle is demonstrated when a staging company solicits feedback from real estate agents after each project and uses it to update staging protocols?
Answer: Customer-focused continuous improvement
Using customer (agent) feedback to update protocols directly embodies the quality principle of customer focus driving continuous improvement.
A staging company's new onboarding process reduced errors by new hires from 15% to 4% within 90 days. This result should be documented in a:
Answer: Process improvement record or lessons learned log
Documenting improvement results in a lessons learned or process improvement record ensures the knowledge is retained and shared organizationally.
A stager is asked to evaluate whether a newly purchased inventory of furniture meets company quality standards before use. This activity is called:
Answer: Incoming inspection or receiving inspection
Evaluating materials upon receipt before they enter the workflow is an incoming or receiving inspection, a preventive quality control measure.
A staging manager wants to determine if there is a relationship between the number of hours spent staging a room and the buyer appeal score it receives. The BEST statistical tool is a:
Answer: Scatter diagram
A scatter diagram plots two variables against each other to visually identify whether a correlation exists between them.