Team Building & Development Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A strategic manager wants to assess team effectiveness using a structured framework. Which model evaluates a team across dimensions of Real team, Right people, Clear direction, and Enabling structure?
Answer: Hackman's Team Effectiveness model
Hackman's model identifies enabling conditions—clear direction, right people, enabling structure, supportive context, and expert coaching—as drivers of team effectiveness.
A team member consistently delivers technically strong work but refuses to share knowledge with peers, creating a single-point-of-failure risk. The MOST effective intervention is to:
Answer: Tie knowledge-sharing behaviors to performance evaluations and incentives
Aligning incentives and evaluation criteria with desired behaviors is the most effective way to shift individual conduct that harms team resilience.
Which of the following BEST illustrates the concept of 'collective efficacy' in a team?
Answer: The team shares a collective belief that together they can successfully accomplish their goals
Collective efficacy is the shared belief among team members that their combined efforts will produce successful outcomes.
During a team retrospective, a team member raises a concern that was previously ignored in meetings. Which facilitation practice BEST encourages this type of candid participation?
Answer: Open the retrospective with a reminder that all input is valued and will not be penalized
Setting a psychologically safe tone at the start of a retrospective signals that candid input is genuinely valued, increasing the likelihood of honest participation.
A strategic manager is creating a succession plan for a critical team leadership role. Which practice is MOST essential to effective succession planning?
Answer: Developing internal high-potential employees through targeted assignments and mentoring
Effective succession planning develops internal talent through deliberate experience-building and mentorship to ensure readiness when transitions occur.
According to Lencioni's Five Dysfunctions of a Team, what is the FOUNDATIONAL dysfunction that all other dysfunctions build upon?
Answer: Absence of trust
Lencioni's model is pyramidal, with absence of trust as the base dysfunction from which fear of conflict, lack of commitment, accountability avoidance, and inattention to results all stem.
A team operating in a high-uncertainty environment consistently outperforms expectations. Research suggests this is MOST likely due to the team's:
Answer: High cognitive diversity and strong adaptive capacity
Teams with cognitive diversity and strong adaptability are better equipped to sense, interpret, and respond to ambiguous and rapidly changing environments.