Team Building & Development Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
Which team development intervention is MOST effective when a team has unclear goals and members are unsure of their individual responsibilities?
Answer: Role clarification workshop combined with goal-setting sessions
When ambiguity exists around goals and roles, structured clarification sessions directly address the root cause of team dysfunction.
According to Belbin's Team Role theory, which role is MOST critical when a team needs creative ideas and innovative solutions?
Answer: Plant
Belbin's 'Plant' role is the creative, idea-generating team member who provides imaginative solutions to difficult problems.
A high-performing team begins showing signs of complacency and stagnation after a period of success. The BEST strategic response is to:
Answer: Introduce stretch goals and new challenges to re-energize the team
Stretch goals challenge complacent teams by raising the bar, restoring motivation, and driving continuous improvement.
Situational Leadership theory, developed by Hersey and Blanchard, suggests that effective leaders should adapt their style based on:
Answer: The follower's level of competence and commitment for the specific task
Situational Leadership prescribes matching leadership style (directive vs. supportive) to the follower's task-specific development level.
A newly formed team that includes members from different national cultures experiences repeated miscommunications. Which FIRST step should the strategic manager take?
Answer: Establish explicit communication norms and create space for cultural orientation
Establishing explicit communication norms and cultural orientation helps bridge differences before they escalate into deeper dysfunction.
In the context of team building, 'norming' according to Tuckman refers to:
Answer: Team members developing cohesion, agreeing on norms, and resolving earlier conflicts
Norming is the stage where the team establishes shared expectations, resolves conflicts from storming, and begins to function cohesively.
Which approach BEST describes 'servant leadership' as applied to team development?
Answer: The leader focuses on removing obstacles and developing team members to reach their potential
Servant leadership inverts the traditional hierarchy by prioritizing the growth, well-being, and effectiveness of team members over the leader's own agenda.