CSM Strategic Planning & Business Analysis Flashcards
6 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CSM Strategic Planning & Business Analysis flashcards as text
What is a stakeholder map used for in service strategic planning?
Answer: Identifying all parties affected by service decisions and their levels of influence
A stakeholder map identifies all individuals and groups affected by service decisions along with their interests and level of influence over outcomes.
What is the primary purpose of a service strategy review meeting?
Answer: To assess progress toward strategic goals and adjust plans as needed
A strategy review meeting assesses progress against strategic objectives and enables leaders to adjust plans based on current results and changing conditions.
Which analysis framework examines Political, Economic, Social, Technological, Legal, and Environmental factors affecting a service business?
Answer: PESTLE analysis
PESTLE analysis evaluates six external macro-environmental factors — Political, Economic, Social, Technological, Legal, and Environmental — that can affect strategic decisions.
What is the purpose of setting SMART goals in CSM strategic planning?
Answer: To create goals that are Specific, Measurable, Achievable, Relevant, and Time-bound
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, providing clear direction and enabling objective progress tracking.
What is the purpose of a service catalog in strategic and operational planning?
Answer: To list all available services clearly, including scope, delivery standards, and costs
A service catalog defines all available services, their scope, delivery standards, and associated costs, setting clear expectations for customers and the business.
Which business analysis technique maps the current and future states of a service process to identify improvement opportunities?
Answer: Value stream mapping
Value stream mapping visually depicts the current state of a service process and the desired future state, highlighting waste and improvement opportunities.