CSJT Communicating and Influencing Others 2

Question 1

A colleague consistently interrupts you during team meetings. What is the most professional way to address this pattern?

Accepted Answer

Speak to them privately after a meeting and calmly explain the impact of the interruptions

Answer

Interrupt them back during future meetings to demonstrate how it feels

Answer

Report them to your supervisor immediately without speaking to them first

Answer

Stop contributing to meetings to avoid future interruptions

Question 2

You need to persuade senior leadership to approve a new initiative. Which approach is most effective?

Accepted Answer

Present clear data on benefits, costs, and risks tailored to their priorities

Answer

Send a lengthy email detailing every aspect of the plan

Answer

Ask a popular colleague to advocate for the initiative on your behalf

Answer

Submit the proposal without context and wait for a response

Question 3

During a presentation, an audience member asks a question you cannot answer. What should you do?

Accepted Answer

Acknowledge you don't know and commit to finding and sharing the answer later

Answer

Make a plausible guess to maintain credibility

Answer

Redirect the question to another topic without acknowledging it

Answer

Tell the person the question is outside the scope of the presentation

Question 4

A team member from another department seems resistant to a process change you are leading. What is the best first step?

Accepted Answer

Listen to their concerns to understand the source of their resistance

Answer

Escalate to their manager to force compliance

Answer

Proceed with the change and ignore their objections

Answer

Delay the change indefinitely until everyone agrees

Question 5

Which communication style is most appropriate when delivering critical feedback to a subordinate?

Accepted Answer

Specific, behavioral, and focused on impact rather than personality

Answer

Vague and indirect to avoid conflict

Answer

Delivered in front of the team to reinforce standards

Answer

Sent via written memo to create a paper trail

Question 6

You are drafting a memo to staff announcing a policy change that may be unpopular. Which element is most important to include?

Accepted Answer

A justification for the change that explains the reasoning behind it

Answer

An apology for the inconvenience the change will cause

Answer

A list of consequences for non-compliance

Answer

Testimonials from employees who support the change

Question 7

A stakeholder misunderstands the scope of your project and expects deliverables you never agreed to. What is the best response?

Accepted Answer

Refer them to the original written agreement and clarify scope expectations

Answer

Deliver the extra work to avoid damaging the relationship

Answer

Tell them it is their fault for misunderstanding

Answer

Ignore the issue and hope they forget about it